What happens next
Your room is held straight away
Confirm your dates and payment method in chat and we hold your room right away, 30 minutes for Alipay, WeChat Pay or PayNow, 24 hours for Taiwan bank transfer. Payment details and the QR code arrive in the chat. Your booking is confirmed once we've matched your payment.
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1 · We hold your room
Once you confirm the room or whole-house dates, the price and your payment method in chat, we hold the stay right away: 30 minutes for Alipay, WeChat Pay or PayNow, or 24 hours for Taiwan bank transfer.
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2 · Payment details in the chat
Within about two minutes the chat shows your booking reference in the form YL-NNNN, the amount, the payment details and the QR code. If your dates were just taken, we tell you in the chat and suggest other dates, another room or the whole house.
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3 · Payment
You pay the full amount when you book, by Taiwan bank transfer, Alipay, WeChat Pay or Singapore PayNow; prices are quoted in JPY. The booking is confirmed once we've matched the payment. Please never send card or passport details in chat.
