Before you pay
Questions before you book
Quick answers to what guests ask most. Anything still marked for confirmation is not a promise yet, so ask us if it matters to your plans.
FAQ
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When are check-in and check-out?
Check-in from 15:00. Check-out by 10:00, and late check-out is not available. Skiing on your last day? Leave all your belongings in the basement storage and collect them the same day.
How do we reach the house?
About 700 m from Echigo-Yuzawa Station: an 8–10 minute walk, a little longer with luggage or in snow, or about 3 minutes by taxi.
Where does ski gear go?
Skis and boards go in the outdoor rack. Ski boots stay out of the house, and skis and boots never go into the rooms. The drying room at the entrance dries your gear overnight, so it is ready the next morning.
What is provided?
No breakfast is served. The kitchen is free to use; please clean up after yourselves.
When do I pay?
Payment: the full amount when you book. Cancellation refunds of the amount paid: 80% 30 or more days before check-in, 40% 21–29 days before, 10% 14–20 days before, and no refund under 14 days or for a no-show. Force majeure confirmed by both sides is refunded in full.
What is the cancellation policy?
We refund the amount paid according to when you cancel: 30 days or more before check-in, 80%; 21–29 days, 40%; 14–20 days, 10%; under 14 days or a no-show, no refund. If both sides confirm force majeure, we refund in full. We count calendar days in Japan time from the cancellation date to the check-in date. Terms version 2026-11-10.
01
House rules in brief
The short version of our stay guide. It matches the full terms you accept at checkout.
- Quiet from 22:00. Please sort your trash by the labels on the bins.
- No pets. No smoking anywhere indoors; smoking indoors is charged a ¥30,000 cleaning and deodorising fee.
- Stay inside the ski-area boundaries whenever an avalanche or blizzard warning is out. Go into the backcountry only with a certified local guide and a full avalanche kit. If someone is hurt, call 119 first, keep them warm and still, then contact us.
- Call 119 first. Your pre-arrival message includes our emergency contact.
FAQ + RULES
